From the landing page of the website, click on ‘Sign-up/Login’. Supply the form with a valid email address followed by other registration details (i.e. first name, address etc) and click ‘Register.’ Successful registration will automatically log you into the website and you will receive a welcome email.
If you did you received your login details after registration, please check your ‘Spam’ or ‘Junk’ folder. If the message is not in any of these folders, please notify our customer support.
If you forgot your password, click on ‘Sign-up/Login’ and click on the link ‘Forgot your password?’ Give the email address associated with your account. After a few minutes, you will receive an email on how to reset your password.
If you forgot your email address, please contact customer support and we will email it to you.
Click on ‘Sign-up/Login’ and login with your valid email address and password. Click on ‘Your Account’ which is located on the header section of the webpage. Click on ‘personal information’ hyperlink and the form displays with all your personal information ready for modification.
If you cannot login to the website, please ensure that you are typing the correct email address and the valid password. If you have forgotten your password, click on ‘Forgot your password?’ to reset it. If all attempts failed to log you in to the website, please contact customer support.
In order to purchase from our website, you need to register with a valid email address. Afterwards, you can view all products and the associated information.
Other ways of purchasing products include:
Call us on phone (02) 98176988, or fax order (02) 98176963
Visit us in our showroom at 21/ 33 – 37 College St, NSW, 2111.
Within Australia, freight charges are calculated on post code, order value and weight /size. Please refer to our delivery information. Our customer service will confirm the exact postage for your purchase after you have successfully submitted your order.
Payment may be made by Cash, Cheque (for established customers), and Money Order, Credit Card (Visa or MasterCard) or direct transfer to our bank account:
Account Name: Always Pty Ltd
Bank: Commonwealth Bank
Account No: 1021 9435
All electric equipments come with a repair or replacement warranty within 12 months from the day of invoice. This warranty excludes not covering bulbs, fluorescent tubes, ozone tubes, normal wear and tear, negligence, accident.
Yes. We have a team of experienced after sales and spare parts service based in Sydney.